• How do I download Livebrush?
• How do I update Livebrush?
• How do I update the Wacom Bamboo version (Livebrush Mini)?
• When will I receive the download e-mail for any version of Livebrush?
• I keep getting errors when accessing the download page.
• How do I download Livebrush again?
• Can I change the e-mail I used to download Livebrush?
• I just purchased the Pro version, but I don't notice any difference between the Lite version?
• Do I always have to use the motion features while drawing?
• I'm using a Wacom tablet, but I can't see any pressure settings?
• Can I export my work as an image?
• Can I export my image with a transparent background?
• Why can't I see all the decorations when I open vector (SVG) files in Illustrator?
• My question isn't here. Where can I post my question?

Q: How do I download Livebrush?
A: Enter your e-mail address on the download page. Lite version: You'll be taken to page to download the installer. Pro version: You'll receive an e-mail with a unique download link.

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Q: How do I update Livebrush?
A: If Livebrush notifies you of an update, you can download it from the update page. Enter the e-mail you used when you downloaded Livebrush originally. You'll receive an e-mail with a new download link.

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Q: How do I update the Wacom Bamboo version (Livebrush Mini)?
A: Livebrush may notify you of an update. You can ignore this notification as Bamboo dock will automatically update the app. This typically happens a few weeks after the other versions are released.

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Q: When will I receive the download e-mail for any version of Livebrush?
A: Download emails can take up to 1 hour to be sent out. If you haven't received the download e-mail within this time, be sure to check your Spam, Bulk, or Junk mail folders. If it's still missing, send an e-mail to orders at livebrush dot com.

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Q: I keep getting errors when accessing the download page.
A: Be sure you have Flash and Adobe AIR installed. If you already have Adobe AIR, you can click the link below the install badge to download the installer directly. If you're still having trouble, send an e-mail to orders at livebrush dot com.

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Q: How do I download Livebrush again?
A: If your download link has expired, send an e-mail to orders at livebrush dot com.

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Q: Can I change the e-mail I used to download Livebrush?
A: Yes. Send an e-mail to orders at livebrush dot com. Note your old e-mail address and your new e-mail address.

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Q: I just purchased the Pro version, but I don't notice any difference between the Lite version?
A: The Pro version add's over 60 more brush styles, the ability to customize the canvas size, and add's vector export*. After you purchase the Pro version, you'll receive another download e-mail Install this version of Livebrush over the previous version (in rare circumstances you may need to uninstall any previous versions you have installed). You'll know you've installed the Pro version when the app is installed as "Livebrush" as opposed to "Livebrush Lite." In rare circumstances, you may also need to "update presets" from the preferences. This will ensure that all NEW projects have all the Pro styles.
* Vector export is only for lines drawn in Livebrush. Vector decoration export is not supported at this time.

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Q: Do I always have to use the motion features while drawing?
A: Certainly not. Change any brush's behavior to "Normal" as opposed to "Live" and you'll be able to use all the fun brushes without motion.

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Q: I'm using a Wacom tablet, but I can't see any pressure settings?
A: First make sure you have a Wacom Tablet. Then download and install the Bamboo Dock. The next time you run Livebrush, check the preferences: if the dock is properly installed, there will be a notice that pressure is enabled. Note that the dock may inform you to download Livebrush again. This is not necessary - and should not be attempted if you've purchased the Pro version.

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Q: Can I export my work as an image?
A: Yes. Choose File > Export > Export Image.

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Q: Can I export my image with a transparent background?
A: Yes. Select the layers you want to export (use CONTROL/COMMAND + Click) to select multiple layers. Then choose File > Export > Export Layers To Image. Be sure not to select the background layer if you want a transparent background.

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Q: Why can't I see all the decorations when I open vector (SVG) files in Illustrator?
A: Livebrush currently only supports vector line exporting. Decorations will not be exported when you export to vector (SVG). This feature is still under development.

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Q: My question isn't here. Where can I post my question?
A: Check the forum for more questions and comments. Feel free to post your own. If you're still having trouble send an e-mail to support at livebrush dot com.

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